these leaders have seized upon evidence that, by proactively looking for data elements in the electronic medical record – also known as clinical “triggers” – timely harm identification and reduction is possible.
The incidence of patient harm has been widely documented. A paper by Sammer et al showed that there is a relationship between “all-cause harm” outcomes and performance measures such as safety culture, employee engagement, and patient experience.
The most important goal of risk management should not be to minimize payout but to deliver a superior patient experience at a lower cost. Identifying serious harm or the risk thereof within 24 hours and acting to ameliorate and avoid with a requisite level of transparency is the path to a new generation of risk management.